Q: Do you ship Internationally? A: Yes. If you require delivery to Northern and Southern Ireland, Jersey, Guernsey and other UK Islands, you can order through our website and the carriage will be calculated at the checkout. For International destinations we advise you to purchase our goods through Ebay (yes it is still us that manufacture and send your goods) as you can select a destination and obtain a very competitive carriage cost.
Yes: Will I receive all the fixtures and fittings I need with my BikerTidy storage unit? A: The BikerTidy storage units come complete with all screws and raw plugs required to fix your unit to your wall safely.
Q: Is my BikerTidy unit easy to assemble? A: Yes, inside your packaging you should find a set of instructions, alternatively, these can be downloaded from the product page. click here to view.
Q: Are the shelves removable on the BikerTidy storage unit? A: Yes. The shelves can be detached from the wall bracket by undoing the struts securing the shelves to the wall bracket, and by unclipping the shelves.
Q: The clip has broken on my trouser hanger. Can I replace it? A: Yes. Occasionally, if the hanger is dropped or used in cold conditions the clips will break. If you give us your address details we will send free of charge replacements clips.
Q: Do I have to pay a carriage cost for my items to be delivered? A: Yes, the carriage charge will be calculated at the checkout page.
Q: My purchase has been lost or damaged, what do I do? A: You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. If proof of delivery is supplied by our delivery company as part of our terms and conditions you agree that this is sufficient evidence to establish that goods have been received. If your item has been lost and proof of delivery cannot be supplied, a replacement will be sent as soon as possible. If your item has been damaged in transit, it must be returned to us for inspection before it is replaced or a refund is issued. We will reimburse postage charges for justified claims subject to receipt of the goods in the original packaging and including any accessories. Proof of postage charges incurred will be required. In the event the claim is not accepted, we will advise you of the reason in writing and, if required, the goods will be returned to you.
Q: If I purchase from your website is it a secure payment site? A: Payment is taken from our website via PayPal or SagePay, both of which are secure payment sites. We do not receive or store your card details.
Q: What is my personal data that I enter on to your site used for? A: Any personal data collected by this site is used to: a. Take and fulfil orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes.
Q: What is your returns policy? A: Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
Universal Bike Stand Frequent Questions
Q: Can I use a Universal Bike Stand to transport my Motorcycle in my van? A: Yes. The stand can either be bolted to the floor of your van, or left freestanding. You will still need to use tie down straps, but the stand will keep the Motorcycle upright and secure.
Q: Can I use a Universal Bike Stand to transport my Motorcycle on my trailer? A: Yes, as long as the Motorcycle and stand will fit on the trailer. Please remember you will still need to use tie down straps.
Q: What is the material sleeve on my Universal Bike Stand for? A: The material sleeve is required to eliminate any pinching of the wheel when removing your Motorcycle from the stand. The sleeve moves around the tubular frame to prevent the wheel from sticking and to make the removal of your Motorcycle from the stand easier.
Q: The material sleeve on my Universal Bike Stand has worn away. Can I replace it? A: Yes. If you give us your address details we will send free of charge replacements.
Q: Can I use the Universal Bike Stand for the back wheel on my motorcycle? A: The Universal Bike Stand was designed with primarily the front wheel in mind. Whether it can be used for the back wheel on a Motorcycle depends on the position of the mud guard and exhaust pipe and is down to individual choice.
Q: Will the Universal Bike Stand damage my wheel? A: No. If the stand is being used for storage, we would recommend regular checking of your tyre pressures, as you would do normally when not using your Motorcycle for long periods of time. Please ensure you follow the instructions on the User Guide provided.
Q: What are the extra settings for on the Universal Bike Stand? A: The extra settings on the Universal Bike Stand bracket are to allow you to move the cup further back in the stand. The further back the cup is set on the Universal Bike Stand, the deeper the wheel on the motorcycle will sit, which makes the Motorcycle more stable. The cup can also be turned around which gives an extra set of settings, as the cup pin is set off centre. If the stand is being used freestanding and not bolted to the floor, this can make the Motorcycle harder to remove from the stand.
Q: Will my Motorcycle fit in the Universal Bike Stand? A: The Universal Bike Stand is designed to suit all models of motorcycles. The stand has six settings, so can be adjusted to suit your Motorcycle and personal needs. The Universal Bike Stand will take all tyre sizes without adjustment, and is suitable for heavy Motorcycles as well as small Motorcycles, such as the Honda Goldwing, or Triumph Rocket III. If you view the page on our website (click here) you will see a User Guide which is provided with every Universal Bike Stand we sell. Provided the stand is used as specified in these guidelines, you should not experience any problems.
Q: Can I use the Universal Bike Stand in conjunction with a rear paddock stand? A: Yes, the Universal Bike Stand is suitable for use with a rear paddock stand, making the job of fitting the paddock stand much easier as it means you no longer need to have someone holding the front of the Motorcycle, and the Motorcycle is much more stable.
Q: Can I use the Cruiser Lifter on my Motorcycle? A: The Cruiser Lifter is suitable for use on most Harleys, or other Motorcycles, with a tubular steel undercarriage. The tubular steel frame must be the lowest part on the Motorcycle for it to work properly.
Q: Can I leave my Motorcycle on the Cruiser Lifter for long periods of time? A: Yes, your Motorcycle is safe to leave on the Cruiser Lifter and is ideal for use while you are cleaning the Motorcycle or maintaining it. The Motorcycle is held upright by the tubular steel undercarriage which is supported by the Cruiser Lifter when the handle is pushed down to the floor. Please click here to see a short demonstration of the Cruiser Lifter in use.